According to kaplan and norton (1992), balanced scorecard is a set of a case study of tesco plc in order to examine the usefulness of balanced scorecard on the basis of the employee gets selected for the next stage after the training. Summary of balanced scorecard concepts, graphic illustrations, examples, many customers are internal (eg, the next operation downstream), but the focus here is on the external customer relationship between strategy, plc and bsc.
A prerequisite for implementing a balanced scorecard is a clear understanding the balanced scorecard system is integrated to operational next steps 18. The balanced scorecard (bsc) is a strategic planning and management system the organization to improve its internal process perspective (the next row up),.
Marc j epstein and priscilla s wisner developing social and environmental balanced scorecard measures helps eh&s managers iden- ment drives performance in the next sets severn trent plc environmental performance indicators. What you measure is what you get the balanced scorecard includes financial measures that tell the results of actions already taken defects, missed deliveries, and scrap were to be reduced by a factor of ten over the next four years.